Imtiaz Developments Privacy Policy
This Privacy Policy is an integral part of our Terms of Use ("Terms"). Its purpose is to ensure that you understand what personal information we collect use and share when you use our service and the controls we offer you to manage your shared information.
By accessing the Imtiaz Portal (the ‘app’) or our website you consent to the collection, use and transfer of your information as set out in this policy. If you do not accept the terms of this policy, you should not use the Imtiaz Portal, app, or our website.
When you register with the Portal (for example to make a purchase) you will be specifically asked to confirm you agree to share your data with us in line with this Policy. This is referred to as an ‘opt in’ and in many countries this is mandatory.
Throughout the Terms of Use, certain words have specific meanings, and they should be interpreted consistently wherever they are used.
1. Information We Collect About You
When we use the term "Information," we refer to data that may include personal data.
1.1 Data You Provide to Us
- Account Creation Data: This data is necessary to create an account and provide our Services. It includes your phone number, name and email. During the app/Portal use, you can also choose to share additional information such as your location, address and other personal data used to verify who you are as part of our Know Your Customer (‘KYC’) obligations under Anti-Money Laundering regulations.
- Content Data: We collect Content (as defined in the Terms) that you create when using our Services. This may include comments, messages, and geolocation.
- Communications with Imtiaz Develop: When you report an issue with our Services, request assistance, or exercise your rights, we collect information necessary to support and respond to you. This may include the content of messages, photos, identifiers (e.g., phone numbers or email addresses), or other information.
1.1 Data We Collect When You Use Our Services
As with all internet-based services, we automatically receive information about you and your device as you use our Services. This information may include:
- Connection and Technical Data: Account creation date, language preference, last login, device equipment, and operating system.
- Interaction Data: Information regarding your private feedback and public reviews.
- Usage Data: Actions performed, searches, content viewed, content interactions, screenshotting, application crashes, and event logs.
- Geolocation Data: You can choose to share your location through our Services.
- Integrations with Partners: When connecting third-party applications to use a specific integration (such as the payment link), we receive information necessary to provide those features.
2. How We Use Information We Receive About You
We do not sell your information. We use your information thoughtfully to provide our Services. Our use of information generally falls into these categories:
- Operation, Improvement, and Provision of our Services: This includes account creation, Content display, identifying Content, ensuring our Services work as expected, and improving them.
- Safety and Security: Ensuring your safety and security, the security of our Services, our partners, and compliance with relevant laws and regulations.
- Measurement and Analytics: Measuring the effectiveness of our Services, including performance and stability, and providing usage recommendations.
- Communications: Using your information to communicate with you about our Services, features, or when you contact us.
- Research: Collecting feedback for research or product testing purposes (participation is voluntary).
3. When We Share Information About You
We only share your information when necessary to provide our Services or as required by law. Sharing typically falls into these categories:
- Imtiaz Employees: Authorised Imtiaz employees may access your information to provide support and maintain our Services.
- Service Providers: We work with partners who provide various services to deliver our Services. We require all third parties to respect the security of your Personal Information. We do not allow them to use your Personal Information for their own purposes.
- Partner Integrations: When partnering to provide specific features, we may share information with the partner.
- Legal and Statutory Purposes: We may share information as required by law, to address fraud or security concerns, or to protect people on our Services or elsewhere.
- Change in Ownership: In case of mergers, acquisitions, or sales, information may be shared, sold, or transferred. This Privacy Policy applies to all transferred information.
4. How Long We Keep Information About You
We aim to keep your information only as long as necessary to provide our Services. Legal requirements may necessitate longer retention. Generally, we keep information as follows:
- Account Creation Data: Retained indefinitely while you have an active account. Deleted when you delete your account.
- Content Data: Retained indefinitely while you have an active account. Deleted when you delete Content or your account.
- Communications with Imtiaz: Retained whilst you remain a Customer or for any obligatory period relating to warranty or guarantees.
- Connection and Technical Data: Retained for no longer than 24 months.
- Usage Data: Retained for no longer than 24 months.
- Device and Equipment Data: Retained for no longer than 24 months.
- Geolocation Data: Retained as long as the Content containing it remains on our system.
5. Your Control Over Your Information
You have control over your information through various settings:
- Delete Your Account: Delete your account in the application settings. The deletion process can take up to 15 days. For more information on your rights, contact privacy support.
6. Your Rights Over Your Information
Privacy is a fundamental human right. Regardless of your location, you have the same rights:
- Delete Your Account: You can delete your account through the application settings or by contacting privacy support.
- Understand Sharing: Learn about who we share your data with by contacting privacy support.
- Get a Copy: Obtain a copy of your information we hold by contacting privacy support.
- Correct Your Information: Correct your information through the application controls or by contacting privacy support.
- Appeal Decisions: Appeal decisions related to your information by contacting privacy support.
- Ask Questions: Ask questions about our privacy practices by contacting privacy support.
- Contact Our Data Protection Officer: Reach out to our Data Protection Officer via legalcompliance@imtiaz.ae
7. Contact
The data controller for our Services is:
- legalcompliance@imtiaz.ae
- Imtiaz Real Estate Investment & Developments LLC, Park Heights Square, Building 1, suite 303, Dubai Hills, Dubai.
If you have any questions about our privacy practices or this Privacy Policy, you can contact us via email at legalcompliance@imtiaz.ae or by mail at the provided address.
This Privacy Policy is effective as of 1st August 2024 and may be updated periodically. Please review it regularly for any changes.
