COLLECTIONS EXECUTIVE

Position Overview:

Collections Execution role will be responsible for managing and executing the collections process for outstanding payments related to property rentals, sales, and other real estate transactions. You will work closely with the accounting and property management teams to ensure timely collection of payments, resolve billing discrepancies, and maintain strong relationships with clients, tenants, and vendors.

The ideal candidate will have strong attention to detail, excellent communication skills, and experience in debt recovery, preferably within the real estate or property management industry.

Key Responsibilities:

• Collections Management: Monitor accounts receivable for overdue payments and initiate follow-up actions to ensure timely collection of outstanding balances from tenants, buyers, or other clients.
• Communication & Negotiation: Contact tenants, property buyers, or clients regarding overdue payments via phone, email, and written correspondence. Negotiate payment plans when necessary and address any payment concerns or disputes.
• Documentation & Record-Keeping: Maintain accurate records of communications, payment arrangements, and account statuses. Ensure that all payment collection actions are properly documented and logged in the system.
• Collaboration with Internal Teams: Work closely with the accounting and property management teams to verify billing issues, track payment progress, and ensure proper allocation of payments to the correct accounts.
• Payment Reminders & Notices: Send timely reminders, notices, and legal documentation regarding overdue payments and potential late fees, as per company policies.
• Resolve Discrepancies: Investigate and resolve any discrepancies or disputes related to payments, ensuring that accounts are corrected in a timely manner.
• Reporting: Prepare regular reports on collection activities, outstanding balances, and payment trends. Provide updates to management on the status of collections and potential risks.
• Compliance: Ensure that all collections activities comply with relevant laws, regulations, and company policies, including adherence to fair debt collection practices.
• Customer Service: Maintain a professional and customer-focused approach to collections, ensuring that interactions with clients and tenants are handled respectfully and with a problem-solving mindset.

Qualifications:

• Bachelor’s degree in business, Accounting, Finance, or related field preferred.
• Minimum 5 years of experience in collections, debt recovery, preferably in the real estate or property management industry.
• Experience working with property management software or financial software is a plus.
• Strong communication and negotiation skills.
• Ability to manage multiple accounts and tasks efficiently.
• Knowledge of collection techniques, payment plans, and legal aspects of debt recovery.
• Immediate joiner is preferred.